Frequently asked questions:
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What is X0 Founder's Edition?
Founder's Edition is a limited release of X0, capped at 2,000 units, for early believers in self-custody done right. Secure self-custody was meant to be for everyone but ended up expensive and intimidating. X0 is our answer, affordable, simple, and built on one belief: your keys, your crypto, your control.
Is X0 less secure since it's more affordable?
No. X0 runs on the same security standard as X1, Shamir's Secret Sharing, splitting your key into 5 shards where any 2 unlock your wallet. Affordable describes the form factor and price, not the security. One security standard, you choose your way to own.
Which chains and tokens does X0 Founder’s Edition support?
X0 supports Bitcoin, Ethereum, and 50+ EVM compatible chains, covering over 22,000+ tokens. If you need non-EVM support like Solana or ICP, we recommend Cypherock X1, built on the same security standard with wider chain coverage.
My phone has malware. Can someone steal my key share?
No. Your key share lives inside your phone's Secure Element, isolated from its operating system, apps, and anything running on it. Malware can see what's on your screen, never what's inside the Secure Element, so your shard stays out of reach.
What happens if I lose or upgrade my phone?
Your phone's Secure Element cannot export its key share to another device, that's a deliberate security feature. Use any 2 of your 4 X0 Cards to restore your wallet on your new phone, which generates a fresh phone share automatically.
What happens if I break or lose my X0 Card?
If your X0 Card is broken or lost, your funds stay safe as long as you have your phone plus 1 X0 Card, or 2 X0 Cards. We recommend buying a new set and replacing them, since adding new wallets needs all 4.
What happens to my crypto if Cypherock shuts down?
Nothing happens to it. X0's recovery already lives on your phone and cards, not on our servers, so it was never dependent on Cypherock staying in business. Our software is open source too, keeping access to your wallet entirely in your hands.
Which phones are compatible with Cypherock X0?
Cypherock X0 requires an NFC enabled smartphone running iOS 15.1+ or Android 7+, with the X0 wallet app installed.
Can I buy an extra set of X0 Cards separately?
Yes, you can buy an extra set of X0 Cards from our store. Your phone can be re paired with the new cards at any time, so you're never limited to the set you started with.
Can I interact with NFTs and DeFi on Cypherock X1?
You can interact with NFTs and Defi through Walletconnect. Here is a video tutorial for Defi and here is a video tutorial for NFTs of the same.
Can I import my own seed phrase into Cypherock X1?
Yes, you can import your own seed phrase into Cypherock X1. The product supports 12/18/24 words for your seed phrases. Here is a video tutorial on how to import a seed phrase into Cypherock X1.
Is Cypherock X1 open source?
Yes, Cypherock X1 is open-source. To view the GitHub repository, please visit the link - https://github.com/Cypherock
What happens if I break/lose my X1 Vault?
If your X1 Vault is broken or lost, your funds are still safe as long as you have 2 of the 4 X1 Cards. Although, you will need to buy a new X1 Vault. You will be needing any 2 of the 4 X1 Cards in order to restore your recover old lost X1 Vault into the new X1 Vault. Here is the video tutorial for the same.
What happens if I break/lose my X1 Card?
If your X1 Card is broken or lost, your funds are still safe as long as you have at least the X1 Vault + 1 X1 Card or 2 X1 Cards. It is highly recommended to buy a new set of X1 Cards and replace them with the existing cards since you will not be able to add new wallets to Cypherock X1 if you don't have all of the 4 cards.
In case, you lose or break two or three X1 Cards, it is recommended to use one X1 Card with your X1 Vault to view your seed phrase and record it for safety purposes. You can buy a new Cypherock X1 and restore your wallet accounts on it. Here is the video tutorial if you lost only X1 Cards and here is the video tutorial if you also lost the X1 Vault along with the X1 Card.
How can I learn more about the X1 Vault?
You may learn more about the X1 Vault here.
How can I learn more about the X1 Card?
You may learn more about the X1 Card here.
Can I still see my seed phrase of the wallet if I want to?
Cypherock X1 allows users to be able to view the seed phrase of any of the wallets that are currently being secured. Therefore, having the X1 Vault and any one of the X1 Cards in possession, a user can view the seed phrase and transfer assets to another Crypto wallet of their choosing, which is BIP39 compatible. Here is the video guide for the same. To view the seed phrase, you don't even need to connect it to the cySync desktop app. You can view the seed phrase by connecting the device to a power bank as well.
What happens if Cypherock goes out of business?
There are a few cases and features that take care of our users even if the company goes bust:
- Cypherock X1 is an open-source product that lets developers build on top. So, even if we go bust the software survives for eternity. Here is the link to the codebase.
- Cypherock X1 allows users to be able to view the seed phrase of any of the wallets that are currently being secured. Therefore, having the X1 Vault and any one of the X1 Cards in possession, a user can view the seed phrase and transfer assets to another Crypto wallet of their choosing, which is BIP39 compatible. Here is the video guide for the same. To view the seed phrase, you don't even need to connect it to the cySync desktop app. You can view the seed phrase by connecting the device to a power bank as well.
- In case Cypherock goes out of business and the user also breaks the X1 Vault, we will soon be releasing an open-source Android and IOS app that will allow the user to tap their X1 cards directly on an NFC-enabled smartphone to recover the seed phrase by entering the PIN and using any 2 X1 Cards. Here is a prototype video of the same.
Can I buy an extra set of X1 Cards separately?
Yes, you can buy an extra set of X1 cards from here. Your old X1 Vault can be synced with this new X1 Cards as well.
Can I buy an extra X1 Vault separately?
Yes, you can buy an extra X1 Vault from here. Your old X1 Cards can be synced with this new X1 Vault as well.
Where is Cypherock X1 manufactured?
Cypherock X1 is manufactured in India.
How is the Cypherock X1 different from other hardware wallets?
Unlike other hardware wallets, Cypherock X1 does not require you to back up the seed phrase on a piece of paper. You can check out more detailed differences here.
Is there a list of tutorials I can view to see how Cypherock X1 works?
Yes, you can view all of the tutorials here.
Does Cypherock X1 come with a warranty?
Yes, Cypherock X1 comes with a warranty of 1 year. You can read more about it in the replacement policy.
What happens if someone gets access to my X1 Vault or X1 Cards?
If a malicious person gets access to either your X1 Vault or X1 Card, your funds are safe because none of the individual components have the complete private key to compromise your assets. Unlike other wallets, Cypherock X1 never stores your private keys permanently in a single place.
If a malicious person gets access to more than one component, your funds are still safe if you have set up PIN protection over your wallet. Therefore, it is highly recommended to set up a Wallet PIN. You can read more about PIN protection here.
What happens with my personal data like my physical address after I receive my order?
Cypherock team believes in customer data protection and therefore deletes personal data like physical address after one month of order delivery. We do retain email addresses for any emergency purposes. Please read our privacy policy for more details.
Is there a Cypherock community I can join?
You can join our telegram community here.
Which coins or tokens does Cypherock X1 support?
Cypherock X1 currently supports Bitcoin, Ethereum, and all of the major chains today. You can find the complete list here.
How do I transfer my coins and tokens from another wallet to Cypherock X1?
The easiest way to transfer the assets from another wallet to Cypherock X1 is by importing the seed phrase from your other wallet into Cypherock X1. Here is the video tutorial to do the same. Once the seed phrase is imported, you can then add coins on cySync app to view them. The other way is to create a new wallet on the Cypherock X1, adding coins on the cySync app to generate the receive address of each of those coins & tokens and then transferring each one of the coins from your existing wallet into your new Cypherock X1. This method is more expensive but it is the most secure.
Does Cypherock have an affiliate program?
Yes, Cypherock has an affiliate program and it offers one of the highest affiliate commissions in the industry. Once you order a Cypherock X1, you have an option to automatically become a Cypherock affiliate. Alternatively, you can sign up to become an affiliate here.
Does Cypherock X1 have a public roadmap?
Yes, you can contribute to the public roadmap of Cypherock X1 here.
Does Cypherock X1 have a bug bounty program?
Can Cypherock somehow steal the digital assets of the users?
To prevent the scenario where a rogue employee from Cypherock themselves pushes a malicious software update, unlike other wallets, Cypherock X1 is designed such that the private keys are never permanently stored on upgradable hardware. X1 Vault is an upgradable hardware that stores 1 key shard out of the 5 and the 4 X1 Cards once shipped cannot be upgraded even by Cypherock, which stores the rest of the 4 key shards each. Additionally, Cypherock is open-source and has its software builds reproduced by Wallet Scrutiny to ensure that the firmware running on the hardware is the same as what Cypherock claims in its open-source codebase.
What if I forget my PIN for my Cypherock X1?
If you forget the PIN you had set over your Cypherock X1, since this is decentralized product, even the Cypherock team cannot recover the assets on behalf of you. If you think you can forget the PIN, it is recommended to back up the PIN somewhere. Backing up a PIN is still 100 times more secure than backing up a seed phrase, since if a malicious person gets access to the seed phrase your assets can be compromised. But if he gets access to the PIN, he will still not be able to compromise the assets without getting access to at least 2 of the 5 components physically.
What if my PC is hacked? Can my assets stored on the Cypherock X1 be compromised?
No, the private keys are always offline in Cypherock X1. Even if your PC has been infected with a virus, it is not possible for the virus to compromise your Cypherock X1.
Can Cypherock X1 be used as a seed phrase backup?
Yes, you can secure multiple seed phrases inside Cypherock X1 and use it as a seed phrase backup manager for all of your other wallets as well. You can read more about it here.
Does Cypherock X1 have a mobile app?
Cypherock X1 does not have an IOS / Android app currently. We are in the process of launching a mobile app soon.
What is Shamir's Secret Sharing?
Shamir's Secret Sharing (SSS) is used to secure a secret in a distributed way. The secret is split into multiple parts, called shares/shards, which individually should not give any information about the secret. In our case, the secret is the private keys to your wallet.
How long does it take to ship Cypherock X1?
It usually takes 2-3 days to process the shipment. You can find more details about our shipping policy here.
What is a hardware wallet?
A hardware wallet is a physical device that keeps your private keys offline, away from your phone, browser, or any internet connection. Instead of trusting an app or exchange to hold your keys, you hold them yourself, in a device malware can't reach.
Why do I need one if I already use an exchange or a software wallet?
Exchanges and software wallets keep your keys on internet connected systems, reachable by hacks, phishing, or a frozen withdrawal. A hardware wallet keeps your keys fully offline and fully yours, no third party ever holds your funds, and no online attack can reach a key that was never connected.
How does a hardware wallet actually work?
Your keys are generated and stored inside the device, never on a connected computer or phone. When you send crypto, you connect the wallet, review the transaction on the device, and approve it there. The device signs it internally, so only the signed transaction ever touches the internet.
Cypherock has two products, X0 and X1. Are they equally secure?
Yes. Both use the same security standard: Shamir's Secret Sharing, splitting your private key into 5 shards where any 2 unlock your wallet. The only difference is where the 5th shard lives: your phone's Secure Element for X0, the X1 Vault for X1. One security standard, every way to own.
What makes Cypherock different from other hardware wallets?
Most hardware wallets, including card-based ones, still store a complete key on each component, so losing or copying one device can compromise your funds. Cypherock splits your key itself using Shamir's Secret Sharing across multiple components, with any two required to access your wallet. No single card, device, or backup ever holds the complete key, no single point of failure.
What if I lose my device? Do I lose my crypto?
No. Your crypto lives on the blockchain, not inside the device. As long as you still hold enough key shards to meet the 2 of 5 threshold, you can restore full access on a replacement device. Losing one component is a recoverable inconvenience, not a loss of funds.
What if I break my hardware wallet, will I lose my assets?
No. A broken device only holds one of several key shards, never your full private key. As long as you still have enough remaining shards to meet the 2 of 5 threshold, you can restore complete access on a new device. A single point of damage never means lost funds.
What happens to my crypto if Cypherock shuts down?
Nothing happens to your crypto, it was never dependent on Cypherock staying in business. Our firmware and software are fully open source, so accessing and restoring your wallet doesn't rely on our servers or our company existing. Your keys, and your ability to recover them, stay yours either way.
Are there any hidden fees?
No. You pay once for the device. The only ongoing cost is the standard network fee for any transaction you send, the same fee you'd pay from any wallet, and it goes to the network, not to Cypherock.
What are the downsides of a hardware wallet?
The main trade off is upfront cost. A hardware wallet is a one time purchase, unlike free software wallets or exchange accounts, and setup takes a few extra minutes compared to signing up for an app. It's a small cost for keeping full control of your funds.
Why do I need a Cypherock Cover plan?
Cypherock Cover makes sure your crypto assets can be safely passed on to your loved ones. Since crypto relies on private keys, planning for inheritance is essential. Cypherock Cover protects your assets today and gives your chosen nominee access in the future if needed without compromising the privacy and control of the assets. It also helps you recover access if you forget your Cypherock X1 PIN.
Does Cypherock Cover support the inheritance of all my crypto assets?
Yes, Cypherock Cover supports inheritance for all your crypto assets, even those not directly supported on the Cypherock X1 in the Gold plan. Your nominee(s) will receive access to your X1 cards and the PIN you set which contains your wallet’s seed phrase, allowing them to recover all assets associated with your wallet.
Can I make assets in my other crypto wallets inheritable with Cypherock Cover?
Yes, you can make assets in other BIP39-compatible wallets (like Ledger, SafePal, Trezor, Keystone, Tangem, MetaMask, Trust, Exodus et. al) inheritable through Cypherock Cover in the Gold plan. As Cypherock X1 allows you to create up to 4 separate wallets with independent seed phrases, you can import and secure your existing wallets' seed phrases on the Cypherock X1 and setup inheritance for each of those wallets separately.
Do I need to purchase a Cypherock X1 to use Cypherock Cover?
Yes, you’ll need a Cypherock X1 to set up Cypherock Cover. The process uses the X1 vault, X1 cards and cySync app, and involves distributing your X1 cards among you and your nominee(s). You can purchase the Cypherock X1 here.
How can I purchase a Cypherock Cover plan?
You can purchase the Silver or Gold Cypherock Cover plans directly from our website here, using either fiat currency or cryptocurrency.
I’m already a Cypherock X1 user. How do I get started with my Cypherock Cover plan?
To set up your Cover plan, open the Cypherock cySync app and go to the Cover tab for step-by-step instructions, or view the setup guide here.
What happens to my Cypherock Cover plan if my X1 vault is lost or stolen?
Your Cypherock Cover plan is associated with your wallets, not the specific X1 vault. So even if your X1 vault is lost or stolen, you can purchase a new X1 vault and restore access to your wallets either by seed phrase or by using any two X1 cards having those wallets and continue using your existing Cover plan.
Where can I learn more about Cypherock Cover plans and their security?
What happens to my Cypherock Cover plan if I stop paying for it?
If you don’t renew your Cypherock Cover subscription, your plan will be deactivated, and all associated services will be paused.
Does Cypherock store the encrypted data on the server if I cancel the plan?
No, your data will be permanently removed from Cypherock’s servers 7 days after the cancellation, ensuring your information remains secure.
Why do I need the Estate Recovery service?
Estate Recovery ensures your crypto assets can be securely passed on to your chosen nominee(s) without Cypherock ever in a position to compromise your assets. Since access to crypto relies on private keys, an inheritance plan is essential. Cypherock Cover protects your assets during your lifetime and provides your nominee(s) access in the future if needed.
Do I need to purchase a Cypherock X1 to use Estate Recovery?
Yes, you’ll need a Cypherock X1 to set up Estate Recovery. The process uses the X1 vault, X1 cards, and cySync app, and involves distributing your X1 cards among you and your nominee(s). You can purchase the Cypherock X1 here.
What is a Designated Nominee?
A Designated Nominee is a trusted person you choose to receive your crypto assets when your Estate Recovery plan is activated. They will receive an email with instructions to securely access your assets.
Can I have more than one nominee?
Yes, you can add up to two nominees in your Estate Recovery plan. If you select two nominees, the second nominee will receive the recovery email three months after the first nominee.
Can the nominee see my seed phrase if they only have access to one X1 card?
No, the nominee will need at least 2 X1 cards or 1 X1 card plus the X1 device along with the PIN set by you to access the seed phrase.
Does the nominee have to use the same X1 device/vault as mine to recover the crypto assets?
No, the nominee doesn’t need to use the same X1 device/vault. They can purchase a new X1 device and recover the crypto assets once the Estate Recovery is triggered.
Does Estate Recovery support Crypto assets which are not yet supported by Cypherock X1?
Yes, Estate Recovery supports inheritance for all your crypto assets, even those not directly supported on the Cypherock X1. Your nominee(s) will receive access to your X1 cards and the PIN you had set, which contain your wallet’s seed phrase, allowing them to recover all assets associated with your wallet.
Can Cypherock see my seed phrases in Estate Recovery?
No, Cypherock cannot see your seed phrases. The private keys never leave your Cypherock X1 hardware and only an encrypted message is stored on the Cypherock server that only you can decrypt. Cypherock Cover prioritizes security, using advanced encryption to protect all critical information.
Can I have my lawyer as a nominee?
Yes, you can nominate anyone, including a lawyer, family member, or trusted acquaintance, as Cypherock Cover operates independently of legal custody requirements.
What if Cypherock goes out of business. Will my Crypto assets be also lost?
There are a few cases and features that take care of our users even if the company goes bust:
- Cypherock X1 is an open-source product that lets developers build on top. So, even if we go bust, the software survives for eternity. Here is the link to the codebase.
- Cypherock X1 allows users to view the seed phrase of any wallet secured by it. With the X1 Vault and any one X1 Card, users can view the seed phrase and transfer assets to another BIP39-compatible wallet. Here is the video guide.
- We will soon release an open-source Android and iOS app to recover the seed phrase using any 2 X1 Cards and a PIN. Here is a prototype video.
Are my crypto assets inheritable if I lose 4 of the 5 hardware parts of my Cypherock X1?
No, you need at least 2 of the 5 hardware parts to access your wallet. The inheritance process relies on the X1 vault, X1 cards, and cySync app, with the X1 cards securely distributed between you and your nominee(s).
Is it possible to make my passphrase inheritable through Estate Recovery?
Yes, you can include your wallet passphrase in the message field within Estate Recovery, allowing your designated nominee to recover your crypto assets.
What happens if my nominee passes away?
If your nominee passes away, they won’t be able to recover your wallet, and the Estate Recovery process won’t be executed. However, you can update your designated nominee at any time in the CySync Cypherock Cover dashboard.
Why do I need the Cypherock Cover PIN recovery service?
Cypherock X1 uses a secure alphanumeric PIN (4-8 characters) to add extra protection to each of the four wallets you can create on the device. However, if you forget your wallet PIN, you risk losing access to your assets permanently. The Cypherock Cover on-demand PIN recovery service provides a safe way to recover access to your wallet PIN and regain control of your assets.
Do I need to purchase a Cypherock X1 to set up PIN Recovery?
Yes, a Cypherock X1 is required to set up the PIN Recovery service. The setup and recovery processes use the X1 vault, X1 cards, and the cySync app to ensure security. You can purchase the Cypherock X1 here.
How can I purchase a PIN Recovery plan?
PIN Recovery is included in both Silver and Gold Plans. You can purchase the Cypherock Cover plans directly from our website here, using either fiat currency or cryptocurrency.
What happens to my PIN Recovery plan if my X1 vault is lost or stolen and I also don’t remember my PIN?
If your X1 vault is lost or stolen and you don’t remember your PIN, you can still recover your wallets if you have at least 2 of the X1 cards with those wallets. You can order a new X1 vault from our website here. Additionally, if you have set up the Cypherock Cover service, you can use it to recover the PIN for your wallets.
How to start earning Canton Rewards?
You need to own a Cypherock X1 and install CySync desktop app using this link. If you already have CySync app then you need to update to latest version to use Canton Network and create Canton account in your wallets and turn on pre-approval in Canton account to be eligible for Canton Rewards Program.
What is the Canton Network and Canton Coin ($CC)?
The Canton Network is a groundbreaking, permissioned Layer 1 blockchain designed for institutional finance. Developed by a consortium of major financial institutions and technology firms, it enables secure, private, and interoperable transactions between financial applications. Canton Coin ($CC) is the network's native utility token, used primarily for paying network transaction fees and rewarding participants who contribute value and utility to the ecosystem.
How will I be able to sell or swap my Canton Coins ($CC)?
We are actively working on integrating a secure and seamless swap service directly within the cySync application. This feature will allow Cypherock X1 users to easily exchange their earned Canton Coins ($CC) for other major tokens supported on the network, such as USDC, CBTC, SBC, and others. Look out for an official announcement on our launch timeline soon!
How do I purchase the Cypherock X1 Standard Variant?
The Cypherock X1 Standard variant, which unlocks immediate eligibility for the Canton Rewards Program, can be purchased directly from our website here.
Important Note on Availability: Due to unprecedented demand for Canton Network access, stock for the X1 Standard is limited. If the current inventory sells out, pre-orders will be initiated with an estimated shipping time of approximately one month. Secure your X1 Standard today to guarantee your access and Canton eligibility.
How does Canton Network generate and distribute rewards in Canton Coin (CC)?
Canton Network uses CC as its native utility and reward token. Apps that bring real activity and value to the network earn CC based on on-chain usage (transactions, accounts, and interactions they generate). For example, Cypherock X1 integrates Canton so users can create Canton accounts and perform on-chain actions via the CySync app — this activity helps the network grow, and in turn, Cypherock and its users can be rewarded in CC for driving that utility.
Is there any way to sell Canton Coins (CC)?
Yes. Canton Coin (CC) is being listed on major exchanges like Bybit and more. In addition, we’re actively working on adding a secure, built-in swap feature inside the CySync app so Cypherock X1 users can seamlessly exchange their earned CC into other supported tokens on the network such as USDC, CBTC, SBC, and others.
Can I interact with NFTs and DeFi on Cypherock X1?
You can interact with NFTs and Defi through Walletconnect. Here is a video tutorial for Defi and here is a video tutorial for NFTs of the same.
Can I still see my seed phrase of the wallet if I want to?
Cypherock X1 allows users to be able to view the seed phrase of any of the wallets that are currently being secured. Therefore, having the X1 Vault and any one of the X1 Cards in possession, a user can view the seed phrase and transfer assets to another Crypto wallet of their choosing, which is BIP39 compatible. Here is the video guide for the same. To view the seed phrase, you don't even need to connect it to the cySync desktop app. You can view the seed phrase by connecting the device to a power bank as well.
What happens if Cypherock goes out of business?
There are a few cases and features that take care of our users even if the company goes bust:
- Cypherock X1 is an open-source product that lets developers build on top. So, even if we go bust the software survives for eternity. Here is the link to the codebase.
- Cypherock X1 allows users to be able to view the seed phrase of any of the wallets that are currently being secured. Therefore, having the X1 Vault and any one of the X1 Cards in possession, a user can view the seed phrase and transfer assets to another Crypto wallet of their choosing, which is BIP39 compatible. Here is the video guide for the same. To view the seed phrase, you don't even need to connect it to the cySync desktop app. You can view the seed phrase by connecting the device to a power bank as well.
- In case Cypherock goes out of business and the user also breaks the X1 Vault, we will soon be releasing an open-source Android and IOS app that will allow the user to tap their X1 cards directly on an NFC-enabled smartphone to recover the seed phrase by entering the PIN and using any 2 X1 Cards. Here is a prototype video of the same.
Can I import my own seed phrase into Cypherock X1?
Yes, you can import your own seed phrase into Cypherock X1. The product supports 12/18/24 words for your seed phrases. Here is a video tutorial on how to import a seed phrase into Cypherock X1.
Is Cypherock X1 open source?
Yes, Cypherock X1 is open-source. To view the GitHub repository, please visit the link - https://github.com/Cypherock
What happens if I break/lose my X1 Vault?
If your X1 Vault is broken or lost, your funds are still safe as long as you have 2 of the 4 X1 Cards. Although, you will need to buy a new X1 Vault. You will be needing any 2 of the 4 X1 Cards in order to restore your recover old lost X1 Vault into the new X1 Vault. Here is the video tutorial for the same.
What happens if I break/lose my X1 Card?
If your X1 Card is broken or lost, your funds are still safe as long as you have at least the X1 Vault + 1 X1 Card or 2 X1 Cards. It is highly recommended to buy a new set of X1 Cards and replace them with the existing cards since you will not be able to add new wallets to Cypherock X1 if you don't have all of the 4 cards.
In case, you lose or break two or three X1 Cards, it is recommended to use one X1 Card with your X1 Vault to view your seed phrase and record it for safety purposes. You can buy a new Cypherock X1 and restore your wallet accounts on it. Here is the video tutorial if you lost only X1 Cards and here is the video tutorial if you also lost the X1 Vault along with the X1 Card.
What happens if someone gets access to my X1 Vault or X1 Cards?
If a malicious person gets access to either your X1 Vault or X1 Card, your funds are safe because none of the individual components have the complete private key to compromise your assets. Unlike other wallets, Cypherock X1 never stores your private keys permanently in a single place. If a malicious person gets access to more than one component, your funds are still safe if you have set up PIN protection over your wallet. Therefore, it is highly recommended to set up a Wallet PIN. You can read more about PIN protection here. If you think you can forget the PIN you can backup the PIN separately so that you don't lose access to your assets. Alternatively, you can setup Cypherock Cover to ensure your assets are recoverable in the case of PIN loss or death. You can read more about this here - https://www.cypherock.com/blogs/cypherock-cover
Can I buy an extra set of X1 Cards separately?
Yes, you can buy an extra set of X1 cards from here. Your old X1 Vault can be synced with this new X1 Cards as well.
Can I buy an extra X1 Vault separately?
Yes, you can buy an extra X1 Vault from here. Your old X1 Cards can be synced with this new X1 Vault as well.
Where is Cypherock X1 manufactured?
Cypherock X1 is manufactured in India.
How is the Cypherock X1 different from other hardware wallets?
Unlike other hardware wallets, Cypherock X1 does not require you to back up the seed phrase on a piece of paper. You can check out more detailed differences here.
Is there a list of tutorials I can view to see how Cypherock X1 works?
Yes, you can view all of the tutorials here.
Does Cypherock X1 come with a warranty?
Yes, Cypherock X1 comes with a warranty of 1 year. You can read more about it in the replacement policy.
What happens with my personal data like my physical address after I receive my order?
Cypherock team believes in customer data protection and therefore deletes personal data like physical address after one month of order delivery. We do retain email addresses for any emergency purposes. Please read our privacy policy for more details.
Is there a Cypherock community I can join?
You can join our telegram community here.
Which coins or tokens does Cypherock X1 support?
Cypherock X1 currently supports Bitcoin, Ethereum, and all of the major chains today. You can find the complete list here.
How do I transfer my coins and tokens from another wallet to Cypherock X1?
The easiest way to transfer the assets from another wallet to Cypherock X1 is by importing the seed phrase from your other wallet into Cypherock X1. Here is the video tutorial to do the same. Once the seed phrase is imported, you can then add coins on cySync app to view them. The other way is to create a new wallet on the Cypherock X1, adding coins on the cySync app to generate the receive address of each of those coins & tokens and then transferring each one of the coins from your existing wallet into your new Cypherock X1. This method is more expensive but it is the most secure.
Does Cypherock have an affiliate program?
Yes, Cypherock has an affiliate program and it offers one of the highest affiliate commissions in the industry. Once you order a Cypherock X1, you have an option to automatically become a Cypherock affiliate. Alternatively, you can sign up to become an affiliate here.
Does Cypherock X1 have a public roadmap?
Yes, you can contribute to the public roadmap of Cypherock X1 here.
Does Cypherock X1 have a bug bounty program?
Can Cypherock somehow steal the digital assets of the users?
To prevent the scenario where a rogue employee from Cypherock themselves pushes a malicious software update, unlike other wallets, Cypherock X1 is designed such that the private keys are never permanently stored on upgradable hardware. X1 Vault is an upgradable hardware that stores 1 key shard out of the 5 and the 4 X1 Cards once shipped cannot be upgraded even by Cypherock, which stores the rest of the 4 key shards each. Additionally, Cypherock is open-source and has its software builds reproduced by Wallet Scrutiny to ensure that the firmware running on the hardware is the same as what Cypherock claims in its open-source codebase.
What if I forget my PIN for my Cypherock X1?
If you forget the PIN you had set over your Cypherock X1, since this is decentralized product, even the Cypherock team cannot recover the assets on behalf of you. If you think you can forget the PIN, it is recommended to back up the PIN somewhere. Backing up a PIN is still 100 times more secure than backing up a seed phrase, since if a malicious person gets access to the seed phrase your assets can be compromised. But if he gets access to the PIN, he will still not be able to compromise the assets without getting access to at least 2 of the 5 components physically.
What if my PC is hacked? Can my assets stored on the Cypherock X1 be compromised?
No, the private keys are always offline in Cypherock X1. Even if your PC has been infected with a virus, it is not possible for the virus to compromise your Cypherock X1.
Can Cypherock X1 be used as a seed phrase backup?
Yes, you can secure multiple seed phrases inside Cypherock X1 and use it as a seed phrase backup manager for all of your other wallets as well. You can read more about it here.
Does Cypherock X1 have a mobile app?
Cypherock X1 does not have an IOS / Android app currently. We are in the process of launching a mobile app soon.
What is Shamir's Secret Sharing?
Shamir's Secret Sharing (SSS) is used to secure a secret in a distributed way. The secret is split into multiple parts, called shares/shards, which individually should not give any information about the secret. In our case, the secret is the private keys to your wallet.
How long does it take to ship Cypherock X1?
It usually takes 2-3 days to process the shipment. You can find more details about our shipping policy here.